Get details on the Returns Process or complete an RMA form online.

Submit RMA
While we can't guarantee that every product we ship arrives in perfect condition, we can make sure problems are handled quickly and painlessly.

In most cases, warranty fulfillment is managed by the manufacturer. For the warranty policies of individual manufacturers, please see the charts on the Manufacturer's Warranties & DOA Information page. ScanSource provides no warranty other than the warranty offered by the manufacturer on the product


Non-DOA Returns Policy - All products NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed. Original manufacturer's packa ...... Learn more »

Warranty Information

RMA Policy A Return Materials Authorization (RMA) number is required for all returns. An RMA number is valid for 30 days. DO NOT WRITE ON THE PRODUCT BOX! The RMA number should be visible on the shipping label. ScanSource does not accept returns of print heads, bar code media, soft ...... Learn more »