Customers Stay Connected with Zebra Customer Self-Service

Today's consumers demand the same level of access, ease, and consistency across the retail channel. Zebra's self-service solutions provide the information consumers need to make informed purchasing decisions, creating an engaging shopping experience.

Zebra's integrated applications enable mobile shopping, product location, and price checking, along with self-service options including "extended aisle," gift registry, and self-checkout. Customers can access pricing or product information from kiosks, store provided mobile devices, or their smartphones - when they want, and from anywhere in the store.

Recommended Components for Customer Self-Service

Zebra's Interactive Kiosks provide not only the customer, but the employees, with immediate access to crucial information enhancing customer satisfaction while reducing overhead. Zebra offers the following interactive kiosks:

  • The MK3100 Micro Kiosk takes self-service to a new level with its interactive options such as price and inventory check to how-to product videos, product catalogs which allow shoppers, guests, and travelers to get information quickly and easily.
  • Create an electronic customer concierge experience which caters to each individual customer with the CC5000 Customer Concierge. The CC5000 will allow customers to look up information, make purchases, receive special offers, and instantly connect to the right person via voice or video, to answer any question.
  • The MK4000 Micro Kiosk combines Zebra's exceptional barcode scanning technology, a large 12.1 inch SVGA touchscreen, high-speed processor, and robust memory architecture to enable delivery of a wide range of information and services across industries.
  • MK500 Micro Kiosk enables improved customer service and excellent customer experience. It is compact, easy to install, and affordable, and allows retailers to put the power of self-service in every aisle. Customers can check price and inventory, check the balance of a gift card, look up loyalty point information, and call for assistance.
MPACT enables impactful customer engagement and keeps the shopping centered around the needs and wants of the consumer. The MPACT platform for mobile marketing is the only indoor location platform to unify WiFi and Bluetooth Smart technology, to capture more analytics, accuracy, and insight.