Protect Customer's Investments with Zebra Services Add-On Options

OVS Connect

Enhance visibility and efficiency, lower costs, and increase device uptime by adding Operational Visibility Service (OVS) and Asset Visibility Service (AVS) on top of your Zebra OneCare support contracts.

OVS Connect the Dots

  • Asset health, utilization trends, geo-locations, device metrics, and reports
  • Reporting and analytics with data from operational environment
  • A connection to managed MDM for operational dashboard
  • Online training
  • Technical help desk for platform support
 

Go From Reactive to Proactive with Asset Visibility Service (AVS)

  • Increased visibility and efficiency to help reduce costs and boost uptime
  • Predictive insight into device health and performance
  • Low-touch, simple, self-boarding process
  • No MDM tool required and no device quantity minimum
 

Provide Quick Printer Installation with Install and Configure Assist (ICA)

  • One-time, structured call or web support
  • One call per device
  • Customer has two months from purchase date to use
  • One-hour time limit; available M-F, 8 am to 8 pm
 

Take Care of All Your Customers with Technical and Software Support (TSS)

What if customers don’t purchase the complete Zebra OneCare agreement?

Resell TSS to all customers so they are entitled to restricted software updates

TSS provides:

  • Dedicated phone line for support
  • Available 8 am to 5 pm with four-hour response time
  • Access to expertise and engineering resources
  •  

Are your customers tired of jumping through hoops to get the help they need? ScanSource makes it easy for you to get your their printers up and running in no time.