The easy way to handle contracts

The new Zebra OneCare Support Service for enterprise products takes the place of Service from the Start, Service Center, Advance Exchange, Primary, Bronze, and Gold support services.

Your enterprise customers count on Zebra devices. Now, you can both depend on OneCare Support Service to keep devices running at peak performance.

Be Prepared and Plan for Anything with Technical and Software Support (TSS) Service

  • Access to restricted software, including LifeGuard analytics, to ensure your software is up to date
  • 8x5 local time, live-agent support
  • Priority service levels and escalation paths to ensure speedy resolution
  • 24x7 self-service access to Zebra’s comprehensive library of support materials and entitled firmware updates

Do It All with Essential Support Service

  • Enhanced tech support with Device Diagnostic Service
  • Greater insights with User Assessment
  • Faster user adoption and education with Learning Resources
  • Service dashboard for repair tracking can be purchased

See to All Your Customer’s Needs with Select Support Service

  • All the features of Essential, plus 24/7 phone support
  • Faster tech response time
  • Replacement device dispatched the second a repair is requested
  • Service dashboard comes standard

Empower Your Customers with Premier Support Service

  • Advanced diagnostics
  • Freedom for customers to choose the features they need
  • Customized dashboards
  • Third-party software support
  • Proactive alerts designed around unique threshold the customer selects
  • Dedicated help desk

Let Zebra Be There When You Need It Most with On-Site Support Service

  • Maximizes availability of your mission-critical Zebra devices
  • Single point of contact from start to resolution
  • Choose your response level: same business day, next business day, or two business days
  • Includes all parts and labor, travel, complete cleaning and adjustment; engineering changes plus two preventative maintenance checkups per year

Maximize the Availability and Productivity of Your Printers with Zebra OneCare for Printers

  1. Essential

    • Printer cleaning and adjustment
    • Tech support during local business hours, plus three-day turnaround on repairs
    • Educational resources to drive device adoption
    • On-site service option for troubleshooting by a trained technician
  2. Select

    • Replacement device is sent before we even receive the broken unit
    • Printer settings and label formats are commissioned, so the replacement device is ready to go
    • 24/7 tech-support help desk
    • Cloud-based visibility service option provides the location, condition, and usage patterns of Link-OS network-enabled printers
  3. Premier

    • Deeper operational insight for customers
    • Customers can choose the options they need
    • Customization of printer settings and software
    • Integration of third-party software and peripherals
    • Perform advanced diagnostics
  1. Special Value for Desktop Printers

    Customer List Price: $25/device
    With this service from the start, you get TWO years of:
    • Wear andTear coverage, including extended coverage against manufacturing defects
    • Upgraded five-day, depot repair turnaround time
    • Free ground shipping back to the customer
    • 8x5 technical support help desk with access to self-service tools 24/7
    • Covers GC, GK, GT, LP/TLP, ZD400 Series desktop printers
  1. Special Value for TC20 Mobile Computer Customers

    Customer List Price: $60/device
    With this service from the start, you get TWO years of:
    • Wear and Tear coverage, including extended coverage against manufacturing defects
    • Upgraded five-day, depot repair turnaround time
    • Free ground shipping back to the customer
    • 8x5 technical support help desk, with access to self-service tools 24/7
    • Covers TC20 Series mobile computers

At ScanSource, we have a dedicated ScanSource Zebra merch team, outstanding solution consultants, and 60+ experienced account managers to take your business to the next level.