Service and support designed to keep your Code hardware, and your business, running smoothly

It’s built on our dedication to excellence. It delivers the level of service and support you need, to make the most of your hardware investment. It’s called CodeOne.

CodeOne is available in several service plan types—each tailored to the level of your in-house technical resources and capabilities, your response time requirements, and your budget

Don’t see a plan that fits your needs?

Services can be purchased individually, to customize an offering tailored to your requirements.

 

CODEONE STANDARD SERVICE PLAN

 

 10-day turnaround; standard warranty period at no additional cost to you.

 

CODEONE ELEVATED SERVICE PLAN

 

 

Three-day turnaround; access to the advanced support portal; extends the standard warranty period by one year.

            

CODEONE PEAK SERVICE PLAN

             

Advance replacement; accident forgiveness; access to the advanced support portal; extends the standard warranty period by two years.

           

CODEONE SPARES POOL PLAN

             

On-site access to spare units, to support geographic areas where other service plans are not available.

             

GOLIVE ON-SITE SUPPORT

             

If you’re installing Code products across your enterprise, GoLive is the next level of service. It includes on-site support, preferred hotline phone support, and/or on-site training. You also have access to Code’s top application engineers, for priority support during the rollout phase of your project