Although the holiday season often is called the “most wonderful time of the year,” the truth is it can bring stress along with the fruitcake and festivities. From delayed flights...

Imagine missing your band’s favorite song at a concert, the unexpected game-changing homerun at the ballgame, or the critical turning point in the movie that everyone will be talking about for...

Healthcare risks are frightening. A baby is misidentified at birth, or when being discharged from the hospital to go home. A patient is given the wrong medication, and has an allergic reaction. A...

It’s no secret that a restaurant’s success is dependent on its ability to offer the best customer experience possible. In today’s digital world, one hiccup can lead to negative...